Tuesday, July 1, 2008

Get That UI Out of the Way!

Interactive Voice Response (IVR) systems have gotten a bad rap. You all know the caricature "Press 1 if you want blah, press 2 if you want blech", ...

So with tidespot.com, I've tried to keep the UI out of the way. The first time you call in, you'll be asked for your zip code, but the value is sticky, so the next time you call, it won't ask. That means that each call will be quick, and snappy.

Of course, you may well want to change the zip code, such as when you travel to some far flung part of the coast. That's why I give you the option to change your zip code, and I offer this choice after you've received your tide info. So in most cases, you can just hang up, without listening to that part.

In fact, I'm thinking, that if I ever decide to branch out and offer more information, such as sunrise, sunset, moonrise, moonset, etc, etc, I might even want to hang those under separate phone numbers. The user would just have each mini-app on a separate speed dial.

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